Data We Collect and Why We Use It
We collect your name, contact details, and account credentials when you register. When you make a deposit or withdrawal through bKash, Nagad, or Rocket, we record the transaction reference and wallet number to verify the payment and match it to your account — we do not
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store your full mobile banking PIN or password. Device data such as your browser type, IP address, and session timestamps help us detect unusual access and keep your account secure. If you contact our support team, we keep a record of that conversation to resolve follow-up
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queries. We also use cookies to remember your login state and preferred settings across sessions, so you do not have to re-enter details every time you return on mobile or desktop. Data collected for payment verification is retained for the period required under applicable financial regulations
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in your eligible region. You may request a copy of the data we hold on your account at any time by writing to our support channel. We do not sell your personal data to third parties, and we share it only with payment processors — such
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as the networks that handle bKash, Nagad, and Rocket transactions — and with service providers who operate under data-processing agreements with us. Whether this policy applies to you depends on your local law and the region from which you access the platform.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.